Refund Policy
At Wan-2 AI, we value transparency and strive to offer a straightforward refund process for our users. Please read the policy below carefully:
Refund Eligibility
If you are not satisfied with our AI video generation service, we support 14 days of no-questions-asked refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Send an email to support@wan-2.app with your refund request
- Include Details: Provide your account email and order information
- Processing Time: Refunds are typically processed within 3-5 business days
- Confirmation: You will receive an email confirmation once your refund has been processed
Refund Conditions
- Refunds are available within 14 days of purchase
- All credit packages and subscription plans are eligible
- Unused credits will be fully refunded
- Partially used credit packages may be refunded on a pro-rated basis
- Refunds will be issued to the original payment method
Processing and Timeline
- Refund requests are typically reviewed within 24-48 hours
- Once approved, refunds are processed within 3-5 business days
- The time for funds to appear in your account depends on your payment provider
Exceptions
While we strive to accommodate all refund requests within the 14-day period, please note:
- Credits that have been fully consumed are not eligible for refund
- Accounts that violate our Terms of Service may not be eligible for refunds
- Repeated refund requests from the same user may be subject to review
Subscription Cancellation
For subscription plans:
- You can cancel your subscription at any time through your account dashboard
- Cancellation takes effect at the end of your current billing period
- You will continue to have access to credits until the end of your paid period
- No partial refunds are provided for cancelled subscriptions outside the 14-day window
If you have any questions about our Refund Policy, please contact us at support@wan-2.app
By using Wan-2 AI, you acknowledge that you have read and understood our refund policy. We're committed to ensuring your satisfaction with our AI video generation platform!
Last updated: January 2025